http://support-matrix.com Supporting Your Technical Support People. Sun, 20 Jul 2008 19:16:20 +0000 http://backend.userland.com/rss092 en According to Paul Graham, the world renowned author, hacker, painter, public speaker and now VC, Y-Combinator, the seed money no bullshit VC he co-founded, gives their founders a T-shirts with the inscription: "Make something people want." What a great motto! But, how do you know what people want? for us, the answer has ... http://support-matrix.com/posts/making-something-people-want No man is an island, said John Donne and the same can be said of enterprise software: DriverMatrix™ is not a stand alone product. It lives in a world populated by such beasts as Contact Management System and other software that one finds in a tech support call center. Luckily, DriverMatrix ... http://support-matrix.com/posts/announcing-sugarcrm-connector Matt Asay, blogger, Open Source advocate, founder of Alfresco, Soccer fan and at least around these parts of the wood, a role model, has written a post on his CNet blog entitled: "Saturation point for enterprise open source?" In his post, Matt raises the question whether current day commercial Open ... http://support-matrix.com/posts/open-source-is-our-angel New Open Source Software Relieves Technical Support Center Scalability Pains RAMAT GAN, Israel, November, 27, 2007 – With too many new software releases and gadgets on their hands, technical support centers around the world are having a hard time coping with the ever increasing complexity of current day computing environments. ... http://support-matrix.com/posts/tech-support-meets-oss When the ancient Greeks went out to wage war against the hordes of who ever it was turn to slaughter, they made a point of burning the boats they came in the minute all the soldiers were on shore. They didn't do it because the boats were not valuable any more. ... http://support-matrix.com/posts/burning-of-the-boats The last mile of DriverMatrix 1.0.0 was developed during summer 2007. Like every year, I spent the whole summer in the Austrian alps with the Austrian part of the family. This required some preparations. The major resource needed for me to continue working on the development was bandwidth as the ... http://support-matrix.com/posts/coding-in-the-alps-and-in-internet-cafe DriverMatrix is already installed and serves the support department of a major Japanese printer maker, just in time for the New Year peak time, when all Japanese greet one another for New Year with printed colorful designs. It was a long way to get to this point. In order to ... http://support-matrix.com/posts/installation-in-japan A presentation describing the SupportMatrix™ solution: Adobe PDF format (supportmatrix.pdf) OpenOffice.org ODP format (supportmatrix.odp) Macromedia Flash format (supportmatrix.swf) Microsoft PPT format (supportmatrix.ppt) http://support-matrix.com/posts/supportmatrix-presentation Welcome to the new web site. have a great day. http://support-matrix.com/posts/new-web-site-launched DriverMatrix™ 1.0.0 will be released on Nov. 27th, 2007. The world awaits with held breath and clenched teeth to the arrival of this new magnificent wonder: help desk for the 21st century. http://support-matrix.com/posts/drivermatrix-release-100