No man is an island, said John Donne and the same can be said of enterprise software: DriverMatrix™ is not a stand alone product. It lives in a world populated by such beasts as Contact Management System and other software that one finds in a tech support call center.

Luckily, DriverMatrix has been designed to be a good team player: it is essentially effort-less to integrate into your existing infrastructure, whether a trillion dollars CRM system from behemoths like Oracle or an in-house developed solution.

To prove the point, we went ahead a created a module that integrates DriverMatrix™ into SugarCRM ™, the world leading Open Source CRM solution.

The connector allows a support center operator to assign a DriverMatrix™ profile to each support ticket opened via the SugarCRM™ system and start a DriverMatrix™ session directly from the SugarCRM™ web interface, thus providing seamless integration between the two systems.

The connector is implemented as a native SugarCRM™ module and comes with a user guide that provides detailed installation and usage instructions.

We proudly present: The DriverMatrix™ SugarCRM™ Connector.

SugarCRM is a trademark of SugarCRM Inc. in the United States, the European Union and other countries.