
DriverMatrix™ allows a technical support center operator to easily and transparently support numerous different applications, versions, languages and operating systems without the need for a network connection or customer side installation.
DriverMatrix™ is uniquely suited for supporting “Road Worries” with no network connectivity, supporting software installed in high security setting which requires isolation from public accessed networks or support via email.
DriverMatrix™ is especially suitable to technical support centers of OEM, distributors and supporters of computer peripherals such as printers, scanners and cameras: in addition to simulating the entire software environment, DriverMatrix™ also simulates peripherals devices so that hardware related software, such as Microsoft Windows® device control panel tabs can be viewed and interacted with as if the real peripheral was connected.
All control panel tabs, properties and widgets (such as drop down boxes) are accessible and interactive just as they appear on a real PC hardware, taking into account peripherals model, driver version, operating system and language and locale settings.
Multiple versions, languages and models are easily supported inside the same system and can multiple sessions by different operator can make use of the emulated virtual peripherals without interfering with one another.